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SaaS Client Support Specialist

2 months ago

Chester, Virginia, United States neteffects Full time

Position: Client Application Support (SaaS)

Employment Type: W2 Candidates Only

Compensation: $35-40/hr. W2 with benefits

Work Environment: Fully Remote

  • Experience in customer service, particularly in SaaS support.
  • Demonstrated technical knowledge and aptitude.
  • Exceptional written communication skills, as the majority of interactions occur via email.

Overview: We are seeking a Client Application Support Specialist with a strong background in customer service, particularly in a technical environment. The ideal candidate will possess the ability to learn quickly and adapt to various applications, ensuring a high level of client satisfaction.

Key Responsibilities:

  • Manage client communications effectively, demonstrating strong interpersonal skills.
  • Provide support for a range of applications, assisting both internal and external customers.
  • Utilize problem-solving skills to troubleshoot issues and provide solutions.
  • Work remotely, maintaining a schedule of 8:00 AM to 4:30 PM CST, with some flexibility post-training.

Qualifications:

  • Proven experience in customer service, particularly in a SaaS context.
  • Familiarity with ServiceNow and XML is advantageous.
  • Experience working with diverse cultures and time zones is a significant plus.
  • Bilingual abilities, especially in Japanese, French, or Spanish, are beneficial.

Notes:

  • Strong client communication skills are essential, with an emphasis on written abilities.
  • The role requires ownership of support tickets from initiation to resolution, coordinating with other teams as necessary.
  • Ideal candidates will have experience in a software company in a similar capacity.