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SaaS Client Support Specialist

2 months ago

Chester, Virginia, United States neteffects Full time

Position: Client Application Support (SaaS)

Employment Type: W2 Candidates Only

Compensation: $35-40/hr. W2 with benefits

Work Arrangement: Fully Remote

  • Experience in customer service, particularly in SaaS support environments.
  • Demonstrated technical knowledge and aptitude.
  • Exceptional written communication skills, as the majority of interactions occur via email.

Overview: We are seeking a Client Application Support professional with a strong background in customer service, ideally complemented by technical knowledge. The ideal candidate will possess the ability to learn new technologies and will have experience working with diverse clients, including international customers.

Key Responsibilities:

  • Manage client communications effectively, ensuring a high level of customer satisfaction.
  • Provide support for various applications, demonstrating a customer-centric approach.
  • Utilize problem-solving skills to troubleshoot issues and provide solutions.
  • Work independently in a remote setting, maintaining productivity and focus.

Qualifications:

  • Proven track record in customer service roles, with a preference for candidates who have experience in technical support.
  • Familiarity with ServiceNow and XML is advantageous.
  • Ability to communicate across different cultures and time zones, with multilingual skills being a plus.
  • Strong interpersonal skills to adapt communication style based on client needs.

Notes:

  • This role requires ownership of client tickets from initiation to resolution, coordinating with other teams as necessary.
  • Experience in a software company performing similar functions is highly desirable.