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Customer Support Specialist

2 months ago

East Hartford, Connecticut, United States Raytheon Full time
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at Raytheon Technologies. As a key member of our Military Customer Support & Services F100 Product Line, you will play a critical role in supporting our 23 worldwide customers.

Key Responsibilities
  • Provide technical support and guidance to customers and internal stakeholders on F100 engine hardware and related systems.
  • Collaborate with cross-functional teams, including engineering, to resolve complex technical issues and improve product performance.
  • Develop and maintain technical documentation, including technical order manuals and other supporting materials.
  • Communicate effectively with customers and internal stakeholders through various channels, including email, phone, and in-person meetings.
  • Travel to customer sites and other locations as required to support Analytical Condition Inspection (ACI) and Deep Look forecasting processes.
Requirements
  • Bachelor's degree in engineering, aerospace, mathematics, or a related technical field.
  • Minimum 2+ years of experience in aerospace, aviation, or engine maintenance.
  • US Citizenship required due to government contracts.
  • Ability to obtain and maintain a government security clearance.
Preferred Qualifications
  • Familiarity with jet engine systems and technical order manuals.
  • Experience working with customers and internal stakeholders to resolve complex technical issues.