Customer Support Specialist

6 days ago


Canton, Ohio, United States Securitas Electronic Security Inc Full time
Job Summary

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Securitas Electronic Security Inc. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers and field technicians.

Key Responsibilities
  • Assist field technicians with the installation of alarm equipment and programming multiple types of alarm panels.
  • Perform system tests with technicians and customers to ensure proper operation of alarm equipment.
  • Verify alarm program information to ensure proper responses, essential alarm functions, and correct customer options.
  • Utilize multiple software programs to upload and download essential data to alarm program boards.
  • Provide technical support to customers via phone, email, and internet, troubleshooting programming problems and interpreting incoming data.
  • Escalate non-documented issues to next level of support or management as required.
  • Interface with field associates, headquarters support organizations, sales, parts facilities, customers, and others as required.
Requirements
  • High School diploma or equivalent required, Associate's degree preferred.
  • 3-5 years of work experience in a related field.
  • Skilled in process documentation, project tracking, and prioritization.
  • Knowledge of MAS, MASVideo, Bosch RPS, Honeywell COMPASS, DMP Remotelink, Pacom GMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO.
  • Exceptional customer communication skills.
What We Offer
  • Highly competitive salary.
  • Company training and industry-leading certification program.
  • Opportunity for annual merit pay increases.
  • Paid company training.
  • Medical, dental, vision, and life insurance.
  • Company-paid short-term and long-term disability.
  • 401K with 60% match up to 6% of salary.
  • Paid vacation, holiday, and sick time.
  • Educational assistance.
  • Exceptional growth opportunities.
  • Wide variety of employee discounts on travel, equipment, and more.


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