Customer Support Specialist
6 days ago
We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Securitas Electronic Security Inc. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers and field technicians.
Key Responsibilities- Assist field technicians with the installation of alarm equipment and programming multiple types of alarm panels.
- Perform system tests with technicians and customers to ensure proper operation of alarm equipment.
- Verify alarm program information to ensure proper responses, essential alarm functions, and correct customer options.
- Utilize multiple software programs to upload and download essential data to alarm program boards.
- Provide technical support to customers via phone, email, and internet, troubleshooting programming problems and interpreting incoming data.
- Escalate non-documented issues to next level of support or management as required.
- Interface with field associates, headquarters support organizations, sales, parts facilities, customers, and others as required.
- High School diploma or equivalent required, Associate's degree preferred.
- 3-5 years of work experience in a related field.
- Skilled in process documentation, project tracking, and prioritization.
- Knowledge of MAS, MASVideo, Bosch RPS, Honeywell COMPASS, DMP Remotelink, Pacom GMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO.
- Exceptional customer communication skills.
- Highly competitive salary.
- Company training and industry-leading certification program.
- Opportunity for annual merit pay increases.
- Paid company training.
- Medical, dental, vision, and life insurance.
- Company-paid short-term and long-term disability.
- 401K with 60% match up to 6% of salary.
- Paid vacation, holiday, and sick time.
- Educational assistance.
- Exceptional growth opportunities.
- Wide variety of employee discounts on travel, equipment, and more.
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