Application Support Specialist

7 hours ago

Canton, Ohio, United States BLaST Intermediate Unit #17 Full time
Job Summary

The Application Support Specialist plays a crucial role in ensuring the smooth operation of key software applications within the Technology Division of BLaST Intermediate Unit #17. This position requires a high level of technical expertise, excellent communication skills, and a customer-centric approach to provide top-notch support to application users.

Key Responsibilities
  • Develop and maintain comprehensive documentation, including user manuals, how-to guides, and technical documents, to ensure accurate and timely communication with stakeholders.
  • Create and implement onboarding and offboarding processes for users of the application, ensuring a seamless experience.
  • Train IU employees and other users on how to effectively utilize BLaST-developed applications, promoting efficient use and minimizing support requests.
  • Maintain current knowledge of state reporting standards and protocols, including PIMS, Penn data reporting, child accounting, and medical access billing, to ensure compliance with state and federal requirements.
  • Focus on exceptional customer service, prioritizing the support of current clients while actively working to expand the future customer base.
  • Provide comprehensive support for the application, ensuring users have the necessary resources, information, and training for accurate and timely use.
  • Communicate changes and updates in the software to customers, ensuring they are informed and prepared for any modifications.
  • Conduct customer outreach to gather feedback and ensure customer satisfaction.
  • Assist in project management efforts, coordinating tasks, tracking progress, and ensuring timely completion of projects.
  • Keep stakeholders informed about ongoing technical changes that impact their workflow.
  • Demonstrate strong technical writing and communication skills.
  • Engage in sales and marketing efforts to promote BLaST applications.
  • Maintain a valid state driver's license and ability to drive without advanced notice.
Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

Bachelor's Degree; or Associate's Degree with 2 years of educational agency experience; or 5 years experience in Student Information Systems environment.

Management or supervisory experience in data collection, data analysis, and reporting.

Ability to research and interpret local, state, and federal reporting needs.

Basic knowledge of educational operations and programs in the areas of Child Accounting/Attendance, PIMS, Medical access Billing, and Special Education.

Language Skills

Ability to read, analyze, and interpret technical procedures, governmental regulations, and professional documents.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit.

The employee is occasionally required to reach with hands and arms.

The employee must frequently lift and/or move up to 50 pounds.

Duties include a wide range of lifting, carrying, handling, fingering, and other physical demands.

Specific vision abilities required by this job include close vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

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