Network Security Support Specialist

4 weeks ago


Tempe, Arizona, United States Sentinel Technologies Full time
Job Summary:

We are seeking a highly skilled Network Security Support Engineer to join our team at Sentinel Technologies. As a Network Security Support Engineer, you will be responsible for identifying, troubleshooting, escalating, and communicating technical issues and resolutions with our customers. You should have a strong technical background, a structured and organized approach, and excellent customer service skills.

This is a full-time position that can be remote, but you must provide occasional support onsite at our Tempe, AZ office location. You will work with a variety of technologies, including FTD, ACI, SD-Access, SD-WAN, and ASA, as well as implementing various routing protocols in an MPLS Network. You should have experience with Cisco routers and switches, Cisco Meraki, Fortinet, and/or Palo Alto Firewalls, and F5, Load balancer, VXLAN. Experience with wireless technology is highly preferred. You should also have a car, as this position requires travel between locations and the transportation of equipment. A valid driver's license and proof of vehicle insurance will be required. You must be legally authorized to work in the US without sponsorship. We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Responsibilities:

- Identify, troubleshoot, escalate, and communicate technical issues and resolutions with customers
- Work with a variety of technologies, including FTD, ACI, SD-Access, SD-WAN, and ASA
- Implement various routing protocols in an MPLS Network
- Experience with Cisco routers and switches, Cisco Meraki, Fortinet, and/or Palo Alto Firewalls, and F5, Load balancer, VXLAN
- Travel between locations and transport equipment

Requirements:

- 5+ years of experience with Network Security
- Strong technical background and structured approach
- Excellent customer service skills
- Experience with wireless technology
- Valid driver's license and proof of vehicle insurance
- Legally authorized to work in the US without sponsorship

What We Offer:

We offer a competitive salary, rich benefit plan, including medical, dental, vision, 401K, 529, life insurance, income protection short and long-term disability, medical and child/elder care, flexible spending account plans, employee assistance program, two weeks vacation, additional paid time-off for personal and sick, certification and hands-on training, and discounts for local event entertainment and health clubs. We are a top workplace every year since 2012 and focus on creating a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact.

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