Transportation Operations Specialist
3 weeks ago
Job Title: Transportation Operations Specialist
Job Summary:
We are seeking a skilled Transportation Operations Specialist to join our team at Insight Global. As a key member of our Disruption Management team, you will be responsible for taking a high volume of phone calls from truck drivers and helping to resolve issues that may cause delays or disruptions to their routes.
Key Responsibilities:
- Communicate with facility managers, warehouse managers, fulfillment centers, drivers, and vendors to resolve issues and close out cases
- Provide excellent customer service while working with a quick turnaround time to resolve issues
- Manage and resolve disruptions to drivers' routes, including issues such as roadside assistance, inclement weather, and trailer availability
Requirements:
- 3+ years of experience in a heavy phone support role
- Strong communication and customer service skills, with the ability to work in a fast-paced environment
- Experience using Excel and other technical tools
- Ability to multi-task and work on multiple projects at once
- Flexibility with schedules, including weekend and holiday shifts
About Us:
Insight Global is a leading staffing agency that specializes in placing professionals in temporary and permanent positions. We are committed to providing our clients with the highest level of service and our candidates with the best possible job opportunities.
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