Bank Operations Specialist

2 weeks ago


Canby, Oregon, United States WELLS FARGO BANK Full time
Job Summary

We are seeking a highly skilled and detail-oriented Branch Operations Coordinator to join our team at Wells Fargo Bank. As a key member of our Consumer, Small & Business Banking division, you will play a critical role in supporting customer experience, completing operational activities, and minimizing risks.

Key Responsibilities
  • Customer Support: Provide excellent service to customers by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
  • Operational Activities: Complete routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
  • Risk Management: Identify and mitigate potential risks under established policies, ensuring compliance with regulatory requirements.
  • Team Support: Collaborate with the Branch manager to perform operational tasks, scheduling, and resolving issues related to daily operations of the teller line.
  • Customer Resolution: Support customers and employees in resolving or escalating concerns or complaints, providing timely and effective solutions.
Requirements
  • Experience: 2+ years of customer service and issue resolution experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Skills: Strong customer service skills, ability to educate and connect customers to technology, interact with integrity and professionalism, and identify potential fraud/risky accounts.
  • Education: High school diploma or equivalent required.
Preferred Qualifications
  • Relevant Military Experience: Relevant military experience, including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
  • Knowledge and Understanding: Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Work Environment

This position requires the ability to work in a fast-paced environment, with a focus on providing excellent customer service and supporting the Branch manager in operational tasks. The ideal candidate will be a team player, with strong communication and problem-solving skills.



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