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Client Support Specialist

2 months ago

Canby, Oregon, United States Milwaukee Electronics Full time
SUMMARY
Engage with both current and prospective clients through various communication channels to deliver outstanding service by addressing inquiries, resolving issues, and providing comprehensive support.

KEY RESPONSIBILITIES include, but are not limited to:
  • Generating quotes for clients.
  • Interacting with customers and entering their information into the system.
  • Addressing preliminary customer file and information discrepancies.
  • Resolving ongoing issues related to customer orders.
  • Assisting customers with material-related concerns.
  • Providing direct assistance to Program Management and Sales teams.
  • Responding to customer inquiries via email and phone.
  • Utilizing our website to troubleshoot customer issues and demonstrating proficiency in Microsoft Office applications, including Excel, Word, and Outlook, as well as the ability to learn various manufacturing software such as Epicor and Jira.
  • Monitoring performance metrics.
  • Exhibiting teamwork, proactivity, creativity, and a commitment to excellence in service.
  • Participating in team activities and initiatives.
  • Maintaining a tidy and safe workspace.
  • Being a reliable and positive contributor to the customer service team.
  • Adapting to and supporting changes within the organization.
  • Contributing to problem-solving discussions and demonstrating effective communication skills.
  • Attendance is crucial, as the role requires on-site presence.
  • Managing internal projects, processing sales orders, handling credits, and authorizing returns.
  • Overseeing forecasts.
QUALIFICATIONS
To excel in this role, candidates must meet the following requirements:
  • A high school diploma or GED is required; some college education is preferred. A minimum of two years of relevant experience or a combination of education and experience is necessary.
  • Exhibit a positive attitude and a spirit of cooperation.
  • Possess exceptional customer service skills with the ability to tailor support to individual needs.
  • Ability to work independently as well as collaboratively within a team.
  • Self-motivated with a proactive approach to identifying and resolving customer needs.
  • Strong communication skills, both verbal and written.
  • Proficient in Microsoft Office and capable of learning new software applications.
  • Ability to operate with urgency in a dynamic environment and meet deadlines.
  • Project a positive company image while interacting professionally with clients and colleagues.
  • Commitment to continuous learning and retention of new service information.
  • Accuracy and efficiency are vital in this position.
  • Availability for overtime as required.
LANGUAGE SKILLS
Proficiency in reading, speaking, and understanding English is essential for effective communication and comprehension of internal documentation.

MATHEMATICAL SKILLS
Basic math skills are necessary for performing calculations and interpreting performance graphs.

REASONING ABILITY
Able to comprehend and assess product quality based on written documentation.

OTHER REQUIREMENTS
  • Must possess the legal right to work in the United States.
PHYSICAL DEMANDS
While fulfilling the responsibilities of this position, employees are frequently required to stand, walk, sit, use hands for handling tasks, and reach with arms. Occasionally, employees may need to stoop, kneel, crouch, or crawl. The role may involve lifting and/or moving items weighing up to 10 pounds frequently and up to 30 pounds occasionally. Vision requirements include the ability to see both close and distant, distinguish colors, and maintain depth perception.

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

MILWAUKEE ELECTRONICS IS AN EQUAL OPPORTUNITY EMPLOYER
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.