Event Technical Specialist, Audio
4 days ago
We are seeking a highly skilled and experienced Technical Event Specialist, Audio to join our team at Encore. This is a senior-level position that requires a strong background in audiovisual technology and excellent customer service skills.
Key Responsibilities- Ensure flawless execution of events by accurately setting up, operating, and breaking down advanced audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly and efficiently.
- Comply with all company security and safety measures.
- Ensure equipment is secure from theft and/or damage when in use.
- Provide exceptional service and strive to exceed the expectations and needs of internal and external customers.
- Maintain a positive relationship with all clients through effective communication.
- Collaborate with internal teams on event solutions pre-event and during event to ensure the best possible customer satisfaction.
- Create an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provide mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
- Develop self as subject matter expert in discipline of specialty.
- Stay current with technology and industry trends.
- Perform advanced work (pre/during/post event) with operations team members.
- Supervise and direct other technicians during an event.
- Assist team with proper security, storage, inventory, transportation, and maintenance of equipment.
- Perform inventory and forecasting of equipment needs.
- Bachelor's Degree is preferred.
- 5+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
- 4-5 years of customer service or hospitality experience is preferred.
- Internal Team Members must meet all Training requirements to be eligible to apply for this role.
- New Encore team members must validate/complete all Training requirements within 60 days of hire date.
- Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
- Strong customer, client, and coworker interface experience and abilities.
- Self-starter/works independently.
- A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.
- Deliver World Class Service
- Do The Right Thing
- Drive Results
- See The Big Picture
- Value People
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audiovisual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Physical RequirementsTeam members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.
Occasionally:
- Peripheral Vision
- Carrying lbs.
- Pushing/Pulling Over 100 lbs.
Frequently:
- Color Vision
- Depth Perception
- Lifting 16-50 lbs.
- Carrying 16-50 lbs.
- Pushing/Pulling 16-50 lbs. & lbs.
Continuously:
- Close Vision
- Distance Vision
- Hearing
- Lifting 0-15 lbs.
- Carrying 0-15 lbs.
- Pushing/Pulling 0-15 lbs.
In terms of time allocation per day:
- 0-1 hours/day: Climbing
- 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)
- 4-5 hours/day: Standing, Walking, Grasping
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