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Technical Event Coordinator
2 months ago
We are seeking a highly skilled and experienced Event Technical Specialist, Audio to join our team at Encore. This is a key role that requires a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.
Key Responsibilities- Technical Event Execution
- Ensure the technical setup and operation of standard full-production events in a hospitality environment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Comply with all Company security and safety measures.
- Customer Service
- Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
- Maintain a positive relationship with all clients through effective communication.
- Collaborate with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
- Training and Staff Development
- Create an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provide mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
- Develop self as subject matter expert in discipline of specialty.
- Event Supervision
- Perform advanced work (pre/during/post event) with operations team members.
- Supervise and direct other technicians during an event.
- Equipment Maintenance
- Assist team with proper security, storage, inventory, transportation, and maintenance of equipment.
- Perform inventory and forecasting of equipment needs.
- Education
- Bachelor's Degree is preferred.
- Experience
- 5+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
- 4-5 years of customer service or hospitality experience is preferred.
- Skills
- Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
- Strong customer, client and coworker interface experience and abilities.
- Self-starter/works independently.
- Physical Requirements
- Team members are required to meet the specified physical criteria to effectively execute essential job functions.
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
