Front Desk Team Member
3 weeks ago
We prioritize dog and employee safety, and we are committed to maintaining a clean, healthy environment for all our customers. We believe in fostering a positive and inclusive workplace culture, where our employees feel valued and supported.
Why This Job is Right for YouIf you share our values and are passionate about working with dogs, this job may be the perfect fit for you. As a Sales & Front Desk Associate, you will have the opportunity to develop your skills and advance your career in a supportive and dynamic team environment.
Responsibilities- Drive membership sales through health and wellness education
- Drive key performance indicators average ticket price and rebook ratio through memberships, services, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
- Confidence in selling services and products
- Ability to connect with customers (both canine and human) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
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