Front Desk Service Lead

2 days ago


San Ramon, California, United States HEI Hotels & Resorts Full time

HEI Hotels & Resorts is looking for a skilled and experienced Front Desk Supervisor to lead our front-of-house operations. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving financial performance.

Responsibilities:
  • Develop and implement strategies for improving customer satisfaction and quality service excellence.
  • Collaborate with Front Office Manager to ensure compliance with corporate and franchise policies and procedures.
Requirements:
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Minimum 3 years of experience in hospitality industry.
  • Excellent communication and leadership skills.
Estimated Salary: $62,800 - $74,300 per year

The ideal candidate will have excellent leadership skills, be able to multitask effectively, and possess a strong understanding of hospitality industry standards and best practices.



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