Customer Experience Advocate
1 week ago
We are seeking a highly skilled Customer Success Associate to join our team at Manychat, a leading Chat Marketing platform. As a key member of our Customer Success team, you will report directly to the Head of Customer Success.
Key Responsibilities- Customer Engagement: Provide exceptional support to our customers, offering a human touch to troubleshooting and resolution processes.
- Flow Building: Collaborate with customers to translate their goals into logical steps within our platform's conversational flows.
- Problem Solving: Proactively identify and address customer needs, finding creative solutions to challenges they encounter.
- Customer Advocacy: Serve as the advocate for our customers within Manychat, ensuring their feedback is heard and their success is prioritized.
- 1-3 years of experience in a customer-facing role, ideally in a tech or SaaS environment.
- Proficiency in building and managing workflows or flows, with familiarity in tools like Zapier, Typeform, IFTT, or similar platforms.
- Strong interpersonal skills with a knack for empathy and clear communication.
- Strong attention to detail and a commitment to accuracy.
- Ability to thrive in a fast-paced, ambiguous environment, adapting quickly to change and demonstrating resilience.
- Passion for customer success, problem-solving, and bringing ideas to life to enhance customer experiences.
- Annual professional development reimbursement.
- Generous time-off policy to balance your work and life.
- Competitive medical, dental, and vision coverage for you and your dependents.
- Hybrid work format to choose between home and office.
Manychat is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
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