Customer Support Advocate

2 weeks ago


Austin, Texas, United States Chive Media Group Full time

Position: Customer Experience Representative

Location: Austin, TX

Job Id: 195 # of Openings: 1

About the Role:

The Chive Media Group is expanding its team and is in search of a dedicated Customer Experience Representative for our E-commerce division. We are looking for enthusiastic and proactive individuals who are committed to treating our customers with the utmost respect and care. Your goal will be to exceed customer expectations and foster a positive experience.

Key Responsibilities:

  • Deliver exceptional customer service to both internal and external clients, utilizing comprehensive knowledge of our products and services.
  • Communicate effectively with team members within the customer service department to ensure a seamless experience.
  • Engage with customers through various channels, including email and live chat, while maintaining a friendly and professional demeanor.
  • Handle challenging customer interactions with empathy and professionalism.
  • Take initiative on projects that enhance the customer experience and contribute to team goals.
  • Demonstrate strong written and verbal communication skills.
  • Adapt to high-pressure situations with a positive attitude.
  • Familiarity with platforms such as Zendesk, Shopify, and/or NetSuite is advantageous.

Qualifications:

  • Minimum of 2 years of experience in customer service, ideally within an E-commerce or media environment.
  • Act as a customer advocate by identifying opportunities for operational enhancements that improve the shopping experience.
  • Manage various software applications and technology platforms to provide front-line support to customers.
  • Process customer orders, changes, and returns in accordance with established policies and procedures.

Compensation & Benefits:

  • Flexible vacation policy.
  • 401(k) plan with company matching after six months of employment.
  • Comprehensive medical, dental, and vision insurance.
  • In-house lunch provided four days a week.
  • Work in a scenic environment with access to outdoor trails.

We invite you to explore this opportunity with us.



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