Customer Experience Specialist

3 days ago


Austin, Texas, United States Enterprise Mobility Inc Full time
Job Summary

Enterprise Mobility Inc is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our clients, ensuring a positive experience from initial contact to rental completion.

Key Responsibilities
  • Customer Interaction: Meet and greet customers in a professional, friendly, and timely manner, providing superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
  • Rental Process Facilitation: Facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
  • Upselling and Cross-Selling: Use Company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
  • Additional Customer Assistance: Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
  • Communication: Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors.
  • Vehicle Assessment: Assist in assessing the condition of rental vehicles upon return.
  • Problem Resolution: Notify management of any known customer problems and vehicle issues, and assist in resolving these issues.
Requirements
  • Age and Education: Must be at least 18 years of age and have a High School Diploma or G.E.D.
  • Customer Service Experience: Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
  • Driver's License: Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
  • Background Check: Must have a clean background check, with no drug or alcohol-related convictions on driving record within the past 5 years.
  • Availability: Must be available to work at least 1 of the schedules listed in the job description.
Benefits
  • Competitive Pay: Earn up to $16 per hour, plus additional bonus incentives.
  • Benefits Package: Enjoy a comprehensive benefits package, including paid time off, employee discount, retirement savings plan, health insurance, life insurance, dental insurance, vision insurance, and training and development opportunities.


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