Current jobs related to Customer Support Advocate I - Austin, Texas - ROKA

  • Youth Advocate

    2 months ago

    Austin, Texas, United States Youth Advocate Programs Full time

    About the Role:We are seeking a highly motivated and dedicated individual to join our team as a Paraprofessional. As a Paraprofessional with Youth Advocate Programs, Inc., you will have the opportunity to make a positive impact on the lives of our participants and their families.Key Responsibilities:Provide support services in a variety of home and...

  • Patient Care Advocate I FLEX

    3 days ago

    Austin, Texas, United States ARA Diagnostic Imaging Full time

    Job SummaryA Patient Care Advocate I FLEX is responsible for providing exceptional patient care and support in a fast-paced diagnostic imaging environment.Key ResponsibilitiesGreets patients and visitors, determines the nature of their visit, and provides accurate information.Assists patients with the check-in process, performs clerical work, and answers...

  • Youth Advocate

    4 weeks ago

    Austin, Texas, United States Youth Advocate Programs Full time

    Job Title: ParaprofessionalJob Summary: We are seeking a dedicated and compassionate Paraprofessional to join our team at Youth Advocate Programs, Inc. As a Paraprofessional, you will play a vital role in supporting children and adolescents with severe emotional disturbances in their homes and communities.Key Responsibilities:Provide skilled mentoring and...

  • Patient Care Advocate I Float

    1 week ago

    Austin, Texas, United States ARA Diagnostic Imaging Full time

    Job SummaryA Patient Care Advocate I Float is responsible for providing exceptional patient care and support services at ARA Diagnostic Imaging. This role requires a high level of customer service, communication, and organizational skills to ensure a positive experience for patients and staff.Key ResponsibilitiesGreets patients and visitors, determines the...

  • Patient Care Advocate I Float Position

    3 days ago

    Austin, Texas, United States ARA Diagnostic Imaging Full time

    Job Summary: ARA Diagnostic Imaging is seeking a skilled Patient Care Advocate I to provide exceptional patient care and support in a fast-paced diagnostic imaging environment.Key Responsibilities:Greets patients and visitors, determines the nature of their visit, and provides accurate information.Assists patients and visitors with the check-in process,...

  • Support Specialist

    2 months ago

    Austin, Texas, United States Youth Advocate Programs Full time

    About the PositionJob Title: Support SpecialistCompany: Youth Advocate Programs, Inc.Job Summary: We are seeking a Support Specialist to join our team at Youth Advocate Programs, Inc. The ideal candidate will have a strong background in human services and experience working with youth and families.Key Responsibilities:Support Services:Provide individualized...

  • Customer Experience Advocate

    3 days ago

    Austin, Texas, United States Aceable Full time

    About This RoleAceable is seeking a highly skilled Customer Experience Advocate to join our CX Team. As a key member of the team, you will be responsible for ensuring customer issues are addressed, questions are answered, and quality standards are met for each interaction. You will strive to make each contact and call a positive experience for our customers,...

  • Customer Experience Advocate

    4 days ago

    Austin, Texas, United States Aceable Full time

    About the RoleAceable is seeking a Customer Experience Advocate to join our CX Team. As a part of the Customer Experience team, you will ensure customer issues are addressed, questions are answered, and quality standards are met on each call or contact. You will strive to make each contact and call a positive experience for our customers.Key...

  • Support Specialist

    2 months ago

    Austin, Texas, United States Youth Advocate Programs Full time

    About the Role:We are seeking a highly motivated and dedicated individual to join our team as a Paraprofessional. As a Paraprofessional with Youth Advocate Programs, Inc., you will have the opportunity to make a positive impact on the lives of our participants and their families.Key Responsibilities:Provide support services in a variety of home and...

  • Guest Advocate

    4 weeks ago

    Austin, Texas, United States Target Full time

    About TargetTarget is a Fortune 50 company with over 400,000 team members worldwide, making it one of America's leading retailers. Our mission is to help all families discover the joy of everyday life.Job SummaryWe're seeking a Guest Advocate to join our team in our small format stores. As a Guest Advocate, you will be responsible for providing exceptional...

  • Educational Support Specialist

    2 months ago

    Austin, Texas, United States Youth Advocate Programs Full time

    Position Title: Educational Support SpecialistOverview: As an Educational Support Specialist with Youth Advocate Programs, Inc., you will play a crucial role in enhancing the lives of our clients and their families. Collaborating closely with our professional team, you will assist participants in reaching their objectives while ensuring they receive...

  • Paraprofessional Support Specialist

    2 weeks ago

    Austin, Texas, United States Youth Advocate Programs Full time

    Mission-Driven Opportunity At Youth Advocate Programs, Inc., we are committed to creating safe environments and providing services that are individualized, culturally competent, and trauma-informed to build brighter futures for all. As a Paraprofessional Support Specialist, you will have the opportunity to make a positive impact on the lives of our...

  • Head of Customer Support

    1 week ago

    Austin, Texas, United States Really Communications, Inc. Full time

    Job Title: Head of Customer SupportAt Really Communications, Inc., we're revolutionizing the way people connect. Our mission is to empower individuals and communities to create a world where connectivity is a fundamental human right. We're looking for a seasoned leader to join our team as Head of Customer Support.Key Responsibilities:Drive Operational...

  • Support Engineer I

    4 weeks ago

    Austin, Texas, United States NetworkElites Full time

    {"h3": "Job Overview"} At NetworkElites, we're seeking a skilled Support Engineer I to join our team. As a key member of our technical support team, you'll be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with our clients to deliver innovative solutions. Key Responsibilities Provide timely and...

  • Senior Mechanical Engineer I Sustaining

    4 weeks ago

    Austin, Texas, United States I-Con Technology Full time

    Job Title: Senior Mechanical Engineer I SustainingWe are seeking a highly skilled Senior Mechanical Engineer I to join our team at ICON Technology. As a key member of our Vulcan Team, you will play a critical role in the development of our latest print systems.Responsibilities:Design and develop well-engineered mechanical systems that meet our high...

  • Educational Support Specialist

    2 months ago

    Austin, Texas, United States Youth Advocate Programs Full time

    Position OverviewJob Title: Educational Support SpecialistCompany: Youth Advocate Programs, Inc.About Us: Youth Advocate Programs, Inc. (YAP) is a prominent non-profit organization dedicated to providing essential support services to at-risk youth and their families across the United States. Our mission focuses on delivering safe and effective...

  • Head of Customer Support

    7 days ago

    Austin, Texas, United States Really Communications, Inc. Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Support Director to lead our support team at Really Communications, Inc. This is a key role responsible for driving team performance, developing support strategies, and fostering a customer-first culture within our rapidly growing organization.Key Responsibilities:Drive Operational...

  • Support Engineer I

    9 hours ago

    Austin, Texas, United States NetworkElites Full time

    Job OverviewWe are seeking a highly skilled Support Engineer I to join our team at NetworkElites, a leading IT Managed Services Provider. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and professional support to clients via...

  • Head of Customer Support

    1 month ago

    Austin, Texas, United States Really Communications, Inc. Full time

    Job Title: Head of Customer SupportWe are seeking a highly skilled and experienced Head of Customer Support to lead our customer support team at Really Communications, Inc. This is a key role that requires a strong passion for delivering exceptional customer experiences and a proven track record of building and leading high-performing support teams.Key...

  • Claims Advocate

    3 days ago

    Austin, Texas, United States Watkins Insurance Group Full time

    About the RoleAs a Claims Advocate at Watkins Insurance Group, you will play a vital role in our team, responsible for assisting clients throughout the claims process. Your primary objective will be to bridge the gap between our staff, clients, and insurance companies, ensuring that claims are handled efficiently and effectively.Key Responsibilities:Review...

Customer Support Advocate I

2 months ago

Austin, Texas, United States ROKA Full time
Position Overview

Location:
Austin, TX

Experience Required:
Minimum of 2 years

Employment Type:
Full-time

Salary:
Competitive


ROKA is seeking a dedicated Customer Experience Advocate to enhance our existing team and elevate our Customer Experience to new heights.

Key Responsibilities
The Customer Experience Advocate serves as the initial point of contact at ROKA.

This role encompasses both pre-purchase product inquiries and post-purchase support, including returns, exchanges, and warranty services. The CX team is committed to embodying the brand and delivering exceptional service across various communication channels such as phone, email, chat, and SMS.

The selected candidate will primarily focus on phone support during business hours.

In addition to engaging with customers over the phone, they will also assist with other communication channels and actively participate in team discussions.

Essential Qualifications

Education:
A Bachelor's degree is preferred.
At least 2 years of experience as a Customer Experience Advocate or in a comparable support position. Experience in proactive or retention-focused support is advantageous.
Familiarity with customer experience tools such as Gorgias and Shopify is required; knowledge of Aircall is a plus.

Core Skills:
A genuine passion for customer interaction.

This individual views phone conversations as opportunities to enhance our customer experience and foster loyalty to the brand.

Ability to create a positive first impression, welcoming each customer with enthusiasm to instill confidence.
Excellent verbal and written communication skills, with the ability to articulate thoughts clearly and use proper grammar.

Attention to Detail:

Possesses strong listening skills, remembers names and key points from conversations, tailors responses to meet customer needs, and identifies upsell opportunities when appropriate.

Motivated to demonstrate performance through key performance indicators (KPIs) such as customer satisfaction (CSAT), productivity, phone acceptance rate, and conversion rates.
Thrives in a culture that encourages healthy discussions and values constructive feedback. Takes ownership of mistakes and transforms constructive criticism into actionable improvements.

Capable of working in a fast-paced, dynamic environment and adept at independent problem-solving to achieve high performance.

Enthusiastic about learning our product catalog and technology thoroughly to provide informed product recommendations and help customers understand the unique features of our offerings.


Work Environment:
ROKA operates on a hybrid work schedule. Candidates should be prepared to work on-site as needed based on departmental requirements. Remote candidates will not be considered for this role.
Benefits Include:
- Onsite corporate gym
- Health, dental, vision & FSA, employer-paid life insurance
- Vacation and sick leave
- 401(k) with matching contributions
- Gym membership stipend
- Paid maternity (16 weeks) and paternity (8 weeks) leave
- Employee and industry discounts
- A fun, casual yet high-performance work atmosphere

#J-18808-Ljbffr