Executive Leader

1 week ago


Newport News, Virginia, United States Charter Senior Living Full time
Assistant Manager Job Description

The Assistant Manager plays a pivotal role in leading and executing various systems at a high level. This position is responsible for supervising and coaching subordinate managers and team members, while maintaining a positive and professional leadership presence on every shift. The Assistant Manager sets the tone for restaurant operations, modeling behaviors and having a significant impact on every aspect of the business.

Key Responsibilities:
  • Administration: Crisis Management, Internal Communications, Cash Management, Safety and Security, and Food Safety. Steritech Food and Corrective Action Plan.
  • Shift Management: Utilize Shift Readiness Tools, Pre-Shift Routine, Post-Shift Routine, 360 Shift Walk, Managing a Shift, and Steritech Assessments.
  • Production: Utilize Prep List/Prep on Hand, Overseeing Prep Activities, Kitchen Communications, Waste Prevention, Portion Control, Root Cause Analysis, and Bin Management.
  • Culture and Service: Role model Servant Leadership, Execute Drive-Thru Management, Outside Order Taking, Third Party Delivery, POS for Managers, and Table Touching. Utilize SMG Resolving Complaints and SMG Celebration Alerts.
  • Inventory: Utilize Inventory Basics, Execute Critical Item Counts, Accept Truck Orders, Use Arrowstream and Crunchtime, and Place Truck Orders.
  • Talent Management: Utilize Employee Lifecycle, leading and Developing, Training and Career Path, Zaxby's University (ZU) facilitation, and Recognition.
  • Scheduling and Labor: Utilize Scheduling Programs, Deployment Maps, Labor Programs, and Sales Forecasting.


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