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Tactical Retail Store Leader

2 months ago

Newport News, Virginia, United States 5.11 Tactical Full time
Job Description

Job Summary:

We are seeking a highly skilled and experienced Retail Store Manager to lead our 5.11 Tactical retail store in Newport News, VA. As a key member of our team, you will be responsible for delivering an exceptional customer experience, building and maintaining customer relationships, and driving sales growth.

Key Responsibilities:
  • Financial Accountability:
    • Establish and oversee plans, budgets, and variable costs for the store.
    • Accurately record sales figures and perform cash operational functions.
  • Deliver Overall Brand Experience:
    • Direct and model 5.11's Values, Mission, and Service standards to provide an elevated customer experience.
    • Work closely with 5.11 Tactical Merchandising team to coordinate merchandising updates, identify opportunities, and develop long-term strategies.
    • Lead and delegate merchandise processing, replenishment, and recovery of sales floor to brand standards.
    • Ensure team is trained in fitting techniques and accurately executing fittings.
    • Ensure all alterations and embellishments are executed according to department specs.
    • Direct and model an efficient and satisfying cash-wrap experience.
    • Ensure housekeeping duties are completed to maintain a neat, clean, and professional store experience.
    • Establish, monitor, and follow up on sales goals, sales plans, and sales budgets to optimize profit.
    • Execute reductions, price changes, and transfers.
    • Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags.
    • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
    • Have working knowledge and oversee use of all Company systems in store.
  • Build Customer Relationships:
    • Create an environment that maintains a 100% focus on the customer.
    • Direct and model selling behaviors to build customer relationships and brand loyalty.
    • Model and support use of store tools and systems to nurture customer relationships.
    • Develop and guide efforts to establish relationships with local public safety organizations.
    • Direct Uniform Services department to meet service level commitments.
  • Achieve Results:
    • Accountable for total store and individual sales goals.
    • Attract, recruit, hire, and train high-caliber leadership team members and service specialists.
    • Assess team's performance and provide feedback using both informal and formal methods.
    • Ensure all team members are working together to create a positive environment and resolve issues.
    • Write and flex store labor schedule.
    • Manage store controllable expenses.
    • Protect the assets of the store through implementation of loss prevention practices.
    Qualifications:
    • Bachelor's or Associate's Degree and/or 3-5 years of retail experience – apparel preferred.
    • 2+ years of retail store management experience required.
    • Proven ability to provide a superior customer experience and drive customer loyalty.
    • Proven ability to assess talent and manage performance.
    • Proven business acumen with strategic and analytical skills.
    • Ability to effectively communicate with all levels of an organization.
    • Schedule flexibility to include evenings and weekends.
    • Proficiency in Microsoft Office programs (Excel, Word, and Outlook).
    • While performing the duties of this job, the employee is regularly required to stand, lift, walk, and reach overhead.
    • Must occasionally lift and/or move up to 15 pounds.
    • Ability to use a POS system.