Front Desk Representative

1 week ago


Vergennes, Vermont, United States Highgate Full time

Job Summary

The Guest Service Agent is a key member of the Highgate Hotel team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Greet and welcome guests in a friendly and courteous manner, ensuring a positive first impression of the hotel.
  • Process guest check-ins and check-outs efficiently, handling all necessary paperwork and ensuring accurate room assignments.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Manage guest packages, mail, and messages, ensuring timely delivery and follow-up.
  • Review and maintain accurate records of guest interactions, including room assignments and special requests.
  • Collaborate with other hotel staff to ensure seamless guest experiences, including housekeeping, food and beverage, and concierge services.
  • Stay up-to-date on hotel policies, procedures, and promotions, and communicate this information to guests as needed.
  • Perform other duties as assigned by management to ensure the smooth operation of the hotel.

Requirements

  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or related industry, with a focus on guest service and customer relations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.
  • Physical ability to stand for long periods, lift up to 20 pounds, and move quickly and efficiently around the hotel.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development within the company.
  • A dynamic and supportive work environment.
  • A chance to work with a talented and dedicated team of professionals.


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