Guest Service Agent

1 week ago


Vergennes, Vermont, United States Highgate Full time

Job Summary

The Guest Service Agent is a key member of the Highgate Hotel team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Greet and welcome guests in accordance with Highgate Hotel standards, ensuring a warm and friendly demeanor at all times.
  • Manage the front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Process payments, handle cash and credit transactions, and maintain a high level of cash handling and credit policies.
  • Stay up-to-date on hotel services, facilities, and promotions, and communicate this information to guests as needed.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences.
  • Maintain a clean and organized work area, adhering to Highgate Hotel standards.
  • Perform other duties as assigned by management, including attending meetings and training sessions.

Requirements

  • High School diploma or equivalent required.
  • College coursework in a related field helpful.
  • Experience in a hotel or related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Ability to stand for long periods and lift up to 20 pounds.
  • Flexibility to work a variety of shifts, including evenings and weekends.

Working at Highgate

Highgate Hotels is a leading hospitality company that values its employees and strives to provide a positive and supportive work environment. As a Guest Service Agent, you will have the opportunity to work with a diverse team of professionals, develop your skills and knowledge, and contribute to the success of our hotels.



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