Customer Service Representative
5 days ago
This position is a crucial part of our retail stores' success. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend the best solutions. Your primary goal will be to promptly resolve any customer concerns and ensure maximum client satisfaction, while also staying up-to-date with product features and maintaining the high quality and visual standards of the products and store.
Key Responsibilities- Provide exceptional customer service to ensure high levels of customer satisfaction
- Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
- Build strong, productive relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with company policies and procedures
- Meet and exceed sales goals on a monthly, quarterly, and yearly basis
- Maintain accurate and up-to-date work order files and formulas
- Pull and prepare products from the sales floor or warehouse
- Tint and mix products to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load and unload delivery trucks
- Assist with deliveries as needed
- Maintain in-stock and presentable condition of assigned areas
- Stay knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Identify opportunities to improve sales and customer satisfaction
- Must be at least 18 years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- Valid, unrestricted Driver's License
- High School diploma or GED
- At least one year of experience working in a delivery, retail, or customer service position
- Previous work experience selling paint and paint-related products
- Previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
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