Customer Service Ambassador

5 days ago

KailuaKona, Hawaii, United States Diamond Parking Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at Diamond Parking. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.

Key Responsibilities
  • Customer Service: Provide a courteous and professional relationship with all customers, vendors, co-workers, and managers.
  • Administrative Tasks: Accurately complete and submit all required paperwork for each shift, including vehicles in and out, if applicable.
  • Cash Handling: Accurately cash out tickets, if applicable.
  • Incident Reporting: Immediately report any damages incurred, and any claims of damage incurred reported by customer to their vehicle, and/or complete an incident report.
  • Time Management: Accurately clock in/out at scheduled work times, using the manual time card or electronic time clock, as applicable.
  • Maintenance and Safety: Report any maintenance required, such as potholes, missing or broken signage, or other hazards, or any vehicles meeting impound criteria to supervisor, if applicable.
  • Communication: Alert supervisor to any and all unusual circumstances at the facility.
  • Facility Maintenance: Maintain a clean station, or location, ensuring that trash and debris are cleared from the location throughout the day.
  • Signage and Displays: Maintain onsite signage displays as directed, keeping all components clean and in good repair, if applicable.
  • Appearance and Attire: Maintain a neat, professional appearance at all times. While on the job, wear the designated uniform required, and display identification badge.
  • Attendance and Availability: Regular, consistent attendance during scheduled work hours and the ability to work overtime if requested.
  • Guest Services: With the exception of scheduled legal rest and meal breaks, remain visible to tenants and guests to greet and provide information to guests.
Requirements
  • Education and Experience: High school diploma, or General Education Degree (GED), or one to three months related experience or training desirable. An equivalent combination of education and experience is acceptable. Must be comfortable with data entry, using electronic devices.
  • Licenses and Certifications: Valid state-issued driver's license and proof of insurance card. May be required to pass a company driving skills test.
  • Language Skills: Able to read, write, and comprehend simple instructions, short correspondence, and memos in English. Able to effectively communicate in one-on-one and small group situations, such as customers, clients, or other employees of the organization.
  • Mathematical Skills: Able to add, subtract, multiply, and divide, using whole numbers, to compute costs of parking and make change. Able to perform these operations using units of American money. Able to keep records according to prescribed system. May be required to use adding machine, calculator, or cash register.
  • Reasoning Ability: Able to apply common sense when performing duties and following written and oral instructions. Ability to deal with problems involving a few variables in standard situations.
Work Environment

Frequent exposure to wet and/or humid conditions, fumes, or airborne particles and outside weather conditions. The work environment noise level is usually moderate and occasionally loud.

Able to transfer/relocate to another facility/location without notice at any time.

All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling, and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.

Benefits

We offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.

We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.

The company offers paid sick time to all employees once eligibility requirements are met.

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