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Healthcare Customer Service Associate

2 months ago

KailuaKona, Hawaii, United States Hawai'i Island Community Health Center Full time
Job Overview

Are you passionate about providing exceptional customer service and interested in a career within the healthcare sector? Whether you have prior experience or are just starting out, we offer comprehensive training to help you succeed.

Become part of a team of committed healthcare professionals dedicated to enhancing health and wellness through high-quality, integrated, and culturally sensitive care accessible to everyone.

Work Schedule: Monday to Friday with most weekends off.

Shifts available: 4 shifts of 10 hours or 5 shifts of 8 hours, from 7:00 AM to 6:00 PM.

Employee Benefits:

  • Retirement savings plan
  • Comprehensive medical, vision, and dental coverage
  • Pet insurance options
  • Paid time off for rest and relaxation
  • Employee Assistance Program for support

Position Summary:

The Healthcare Customer Service Associate is responsible for welcoming patients and visitors to our facility. This role includes registering new and returning patients, scheduling appointments, and processing payments in a manner that is attentive and accommodating.

Qualifications:

To excel in this position, candidates must demonstrate the ability to perform essential duties effectively. The qualifications listed below reflect the necessary knowledge, skills, and abilities required for success. Reasonable accommodations may be provided for individuals with disabilities to perform essential functions.

Education and Experience:

A high school diploma or GED is required, along with six months to one year of relevant experience or training; or an equivalent combination of experience, training, and education.

Knowledge, Skills, and Abilities:

This position requires a fundamental understanding of general office practices, including filing, copying, and faxing.

  • Proficiency in using a computer to input patient information and generate reports and receipts.
  • Ability to manage multiple tasks while adhering to established deadlines.
  • Capability to work under supervision and follow directives.
  • Proactive in addressing patient inquiries and concerns.

Language Skills:

  • Ability to read and interpret various documents, including regulations, patient records, and procedural manuals.
  • Competence in writing internal reports and communications.
  • Effective communication skills with diverse groups, including staff, providers, and patients.
  • Ability to ensure a positive experience for patients and their families during their visit.
  • Awareness of the multicultural nature of the service area and the potential need for bilingual communication.