Customer Service Agent at Airport

1 week ago


KailuaKona, Hawaii, United States Envoy Air Full time

Overview

Who we are:

Are you interested in a rewarding career with a reputable and expanding airline? At Envoy Air, we pride ourselves on our commitment to excellence and providing exceptional service to our passengers.

We offer:

  • Exceptional employee flight benefits across the American Airlines network
  • Comprehensive training and development programs to enhance your career
  • Extensive health and life insurance benefits (dependent on location)

NEW PAY RATE: $17.32 / HR

Responsibilities

How will you contribute to our success?

Key Responsibilities:

  • Ensure a welcoming experience for passengers by being the first point of contact and facilitating a smooth check-in and ticketing process
  • Utilize reservation and ticketing systems to manage itineraries, issue boarding passes, and process any necessary fees
  • Communicate essential information to passengers regarding their travel and belongings throughout their journey
  • Collaborate with internal teams to guarantee accurate processing of passenger data and timely departures
  • Address passenger concerns and resolve issues in line with company policies during flight disruptions in a courteous manner
  • May assist in the Baggage Service Office to monitor baggage status and respond to passenger inquiries

Qualifications

Who are we seeking?

Requirements:

  • Minimum age: 18
  • High school diploma, GED, or equivalent
  • Valid, unexpired driver's license; certain restrictions may apply
  • Availability to work rotating shifts, including days, nights, weekends, holidays, and varying days off
  • Flexibility to work additional hours on short notice as needed
  • Capability to lift, bend, and carry bags weighing up to 75 lbs.
  • Strong customer service orientation, attention to detail, and interest in the airline industry
  • Effective communication skills in a clear, polite, and friendly manner
  • Proficient with computers and quick to learn new software
  • Must be able to read, write, speak, and understand English fluently
  • Authorized to work in the United States without sponsorship

Note: This description provides a brief overview of the position and is not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required. Duties and expectations may change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

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