PRN Healthcare Patient Advocate

2 weeks ago


Mechanicsville, Virginia, United States Bon Secours Mercy Health Full time
Position Overview:

At Bon Secours Mercy Health, we are committed to enhancing the quality, safety, and cost-effectiveness of healthcare services. Our facilities and healthcare professionals are recognized for their excellence in clinical and operational practices. The Patient Advocate role at Memorial Regional Medical Center is a PRN position, requiring availability on an as-needed basis.

Key Responsibilities:

The Patient Advocate operates under the guidance of the Manager of Volunteer Services and Patient Relations. This role is essential in aligning hospital policies with quality improvement initiatives and addressing patient care matters across the organization. The primary goal is to enhance patient satisfaction and effectively manage patient concerns and grievances in accordance with CMS regulations.

Qualifications:

The ideal candidate will possess a professional level of healthcare knowledge, typically equivalent to a Bachelor's degree in nursing or a related field such as Social Work, Counseling, or Psychology, along with relevant experience.

Experience in assessing and resolving customer relations issues is essential, utilizing strong interpersonal, oral, and written communication skills to engage with diverse populations.

Critical skills required include:

  • Technical reading and writing capabilities for case notes, progress reports, and action plans.
  • Innovative problem-solving skills to develop effective solutions.
  • Ability to establish rapport with patients, families, and the Care Team, which is crucial for conflict resolution.
  • Basic computer literacy and the capacity to learn new software applications relevant to the healthcare environment.
Core Competencies:

The candidate should demonstrate proficiency in:

  • De-escalation techniques
  • Crisis management
  • Conflict resolution and arbitration
  • Reflective listening and restructuring
  • Accurate issue assessment and solution development
Benefits:

We offer a comprehensive benefits package that includes:

  • Affordable medical, dental, and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance with AD&D
  • Employer contributions to retirement savings plans when eligible
  • Paid time off
  • Educational assistance

Our benefits offerings may vary based on employment status. We are an equal opportunity employer and welcome applicants from all backgrounds, ensuring a discrimination-free hiring process.



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