Operations Manager

4 weeks ago


Baltimore, Maryland, United States Michaels Full time

Lead the Way in Retail Excellence

As an Operations Manager at Michaels, you will be responsible for leading the operational processes to deliver sales and profits while protecting our assets. You will provide a well-merchandised and well-in-stocked store by leading and supporting inventory management processes. Your team will rely on you to deliver a customer-centric shopping experience, and you will be expected to achieve your KPIs and manage your team to achieve their role KPIs.

Key Responsibilities

  • Assist Store Manager in planning and supporting the scheduling and execution of store workload.
  • Lead and manage adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements.
  • Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Manage the visual merchandising standards in store and execution of feature space and seasonal layouts.
  • Manage and execute the inventory management processes in store.
  • Manage and execute merchandise operations and Omni channel processes.
  • Manage and execute shrink and safety programs.
  • Train, observe and coach the team to achieve results.
  • Interact with others in an accepting and respectful manner.
  • Serve as Manager on Duty (MOD).
  • Acknowledge customers, help locate product and provide solutions.

Requirements

  • Retail management leadership experience.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

  • Public retail store setting taking care of our customers.
  • All public areas are climate controlled.
  • Some stock rooms may not be climate controlled.
  • Some outdoor work if assigned to retrieve shopping carts or while unloading trucks.

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