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Customer Service Specialist II
2 months ago
We are seeking a highly skilled Clinical Liaison to join our team at Baptist Health. As a key member of our staff, you will be responsible for providing exceptional customer service to various stakeholders, including physicians, patients, and families.
Key Responsibilities:
- Obtain initial information necessary to process referrals and manage multiple tasks to ensure timely flow of information to various departments.
- Utilize critical thinking skills to assess and overcome obstacles to the timely initiation of homecare services.
- Make clinical judgments regarding documentation and ensure positive clinical, financial, regulatory, and satisfaction outcomes.
- Work closely with team members to accomplish assigned responsibilities and demonstrate exceptional customer service skills.
Requirements:
- Current LPN license in the state of Arkansas.
- At least 3 years of experience in a medical office or related setting.
- Ability to work independently with minimum supervision and make quick and accurate clinical evaluations and decisions.
What We Offer:
80.00 hours bi-weekly authorization.
