Customer Service Specialist

1 month ago


Little Rock, Arkansas, United States Ben Owens - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.

Key Responsibilities
  • Establish and maintain strong customer relationships through proactive communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate clients about insurance options, identifying their needs and providing tailored solutions.
  • Collaborate with other agency team members to ensure seamless communication and efficient service delivery.
Requirements
  • Strong commitment to customer service and a customer-centric mindset.
  • Excellent communication and interpersonal skills to effectively relate to clients and coordinate with team members.
  • Proactive problem-solving skills to address customer concerns and needs.
Benefits
  • Competitive hourly pay plus commission/bonus structure.
  • Opportunities for growth and advancement within our office.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.


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