Customer Service Representative
4 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Baptist Health of Arkansas. As a Patient Financial Services Specialist, you will be responsible for providing exceptional customer service to patients and their families, ensuring a positive experience throughout their healthcare journey.
Key Responsibilities:
- Provide overall knowledge of Baptist Health processes and most health insurance payers/policies.
- Develop and maintain strong relationships with patients, families, and healthcare providers.
- Utilize effective communication and problem-solving skills to resolve customer complaints and concerns.
- Stay up-to-date on industry trends and developments to provide the highest level of service.
Requirements:
- Bachelor's degree in a related field or equivalent experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge of healthcare and insurance industry.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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