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Service Desk Support Specialist

2 months ago

Auburn Hills, Michigan, United States Sentinel Technologies Inc. Full time

**Job Summary**

As a Service Desk Analyst at Sentinel Technologies Inc., you will be responsible for providing Level 1 Onsite Support for all desktop hardware and software. Your duties will include troubleshooting and resolving moderate-scope hardware and software issues, delivering exceptional customer service to the entire organization, and participating in project-based work such as upgrades, installations, and other IT operational tasks.

**Key Responsibilities:**

  • Provide technical support for desktop hardware and software issues
  • Deliver excellent customer service to internal stakeholders
  • Participate in project-based work, including upgrades and installations
  • Coordinate with resolution groups and vendors as needed
  • Conduct follow-up to ensure satisfactory completion of service requests

**Requirements:**

This is a contract-to-hire position that requires on-site presence at our client location. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply.