Hotel Guest Services Coordinator
4 days ago
We are looking for a highly skilled Hotel Guest Services Coordinator to join our team at StepStone Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.
Estimated Salary: $48,000 - $65,000 per year
About the PositionThe successful candidate will be responsible for making, confirming, and canceling reservations via all communication avenues, as well as computing bills, collecting payments, and making change for guests. They will also be responsible for depositing guest valuables in the hotel safe deposit box and assisting with various office tasks as needed.
The ideal candidate will have a full working knowledge and expertise of each shift, including night audit. They will also have good mathematical and computer skills, as well as high school education required. Relevant training and experience, as well as additional education, is preferred.
Responsibilities- Make, confirm, and cancel reservations via all communication avenues
- Compute bill, collect payment, and make change for guests
- Deposit guest valuables in hotel safe deposit box
- Assist with various office tasks as needed
- Must have a comprehensive knowledge of all hotel departments and functions
- Must have good mathematical and computer skills
- High school education required; relevant training and experience, as well as additional education, preferred
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