Hotel Service Coordinator

4 days ago


Atlanta, Georgia, United States Hilton Atlanta Airport Full time
About Hilton Atlanta Airport

Hilton Atlanta Airport is an exciting place to work, where we prioritize team development and foster a culture of continuous growth and learning. Our employees enjoy benefits like free transportation to and from MARTA station and complimentary lunch and dinner during working hours.

Job Description

We are seeking a Hotel Service Coordinator to assist guests with arrival and departure from the hotel while providing exceptional guest experiences. This role involves greeting customers immediately with a friendly welcome, using positive and clear communication, and responding to requests promptly.

The successful candidate will also be responsible for:

  • Completing the registration process by inputting and retrieving information from a computer system
  • Verifying and imprinting credit cards for authorization using electronic acceptance methods
  • Promptly answering the telephone using positive and clear communication
  • Closing guest accounts at time of check out and ascertaining satisfaction

The ideal candidate will possess considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error, and the ability to effectively deal with internal and external customers. They will also be able to stand and move throughout the front office and continuously perform essential job functions.

Required Skills and Qualifications

To be considered for this role, you should have:

  • A high school diploma or equivalent required, and a college degree preferred
  • Hotel experience preferred
  • Effective verbal and written communication skills
  • Ability to adapt communication style to suit different audiences
Benefits

Hilton Atlanta Airport offers a comprehensive benefit program that provides choices for your physical, mental, and financial wellness. We offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, Vision insurance programs through EyeMed, and a 401(k) Savings Plan with matching funds.

In addition, we proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.



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