Luxury Hotel Guest Services Specialist

3 weeks ago


Atlanta, Georgia, United States Omni Hotels Full time
Job Overview: The Omni Atlanta Hotel at Centennial Park is seeking a skilled and customer-oriented Front Desk Agent to provide exceptional guest experiences and support our hotel's operational efficiency. As a key member of our front office team, you will be responsible for handling guest arrivals, departures, and requests while maintaining high levels of service quality and guest satisfaction.

In this role, you will interact with guests on a daily basis, responding to their needs and concerns in a professional and courteous manner. Your ability to multitask, prioritize tasks, and maintain accuracy will be essential in delivering seamless guest experiences and driving business results.

The ideal candidate will possess strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Previous experience in a similar role is preferred but not required. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply.

About Our Team: At Omni Hotels & Resorts, we pride ourselves on providing personalized service and luxurious accommodations to our guests. With a focus on exceeding guest expectations and delivering memorable experiences, we strive to create a positive and inclusive work environment that supports the growth and development of our associates.

Responsibilities:
  • Handle guest arrivals, departures, and requests in a timely and professional manner
  • Respond to guest inquiries and resolve issues promptly and efficiently
  • Maintain accurate records and perform various administrative tasks as required

Requirements:
  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Previous experience in a similar role; training provided for new hires
  • Strong communication and problem-solving skills
  • Able to work effectively in a fast-paced environment

What We Offer:
  • Competitive salary: $42,000 - $52,000 per year
  • Benefits package including medical, dental, and vision coverage
  • 401(k) plan with company match
  • Opportunities for advancement and professional growth


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