Hotel Guest Services Associate

1 week ago


Atlanta, Georgia, United States The American Hotel Atlanta Downtown Full time
Job Summary

The American Hotel Atlanta Downtown seeks a skilled Hotel Guest Services Associate to join our team. The ideal candidate will possess excellent communication skills, the ability to multitask, and a warm and welcoming demeanor.

Main Responsibilities
  • Guest Check-In/Check-Out: Process guest arrivals and departures, ensuring a seamless and efficient experience.
  • Room Assignments: Assign rooms based on guest preferences and hotel availability.
  • Front Desk Operations: Manage front desk operations, including answering phones, responding to guest inquiries, and resolving issues in a professional and courteous manner.
  • Guest Services: Provide exceptional guest services, including wake-up calls, messages, and local information.
  • Cash Handling: Handle cash, process payments, and maintain accurate financial records.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous hotel experience preferred.
  • Skill: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.


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