Hotel Guest Services Coordinator

3 weeks ago


Atlanta, Georgia, United States Candler Hotel Atlanta, Curio Collection by Hilton Full time
Job Description

The Candler Hotel Atlanta, Curio Collection by Hilton is seeking a highly skilled and customer-focused Guest Services Agent to join our team. In this role, you will be responsible for providing exceptional service to our guests during their stay, ensuring that every interaction is friendly, courteous, and efficient.

Responsibilities:
  • Greet and welcome guests upon arrival, using our hotel's high standards as a guide.
  • Maintain the accuracy of our PBX console, adhering to our hotel's protocols.
  • Respond to guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
  • Log and deliver packages, mail, and messages to guests and meeting rooms.
  • Review the Front Office log and Trace File daily, taking note of any discrepancies or issues.
  • Provide recommendations on local restaurants, transportation, and entertainment options.
  • Familiarize yourself with all rates, packages, and special promotions listed in the Red Book.
  • Stay up-to-date on in-house groups and their requirements.
  • Be aware of closed-out and restricted dates.
  • Take room reservations accurately, following our rate-quoting scenario.
Requirements
  • College coursework in a related field is preferred, but not required.
  • Experience in a hotel or related field is beneficial.
  • A High School diploma or equivalent is mandatory.
  • Proficiency in computer systems is essential.
  • Customer service experience is a plus.
  • Flexibility and long hours may be required.
  • This is a light work position, requiring occasional lifting of up to 20 pounds and frequent standing.


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