Customer Success Account Manager
2 weeks ago
We are seeking a highly skilled Customer Success Account Manager to join our team at Microsoft Federal. As a key member of our organization, you will be responsible for driving customer success through the management of program deliveries and customer relationships.
Key Responsibilities:- Fulfill support contract obligations by driving quality planning and delivery of support services to realize customer business outcomes and overall experience with Microsoft solutions.
- Partner with your customer and account team to prioritize and plan customer engagements and programs across cloud and on-premises workloads.
- Define outcomes to improve the health, performance, and business capabilities of prioritized workloads to drive customer value realization.
- Develop deep relationships with key customer software engineering and IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.
- Orchestrate, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
- Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.
- Bachelor's degree in business, sociology, psychology, computer science, or related field, and 4+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
- Or Master's degree in business, sociology, psychology, computer science, or related field, and 3+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
- 3+ years of experience with success in complex technical engagement management and/or program management or equivalent experience.
- Prior work experience in a program manager or engagement manager position focused on cloud and software/services solution.
- Experience driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
- Presentation skills with a degree of comfort with both large and small audiences and various levels of management (C-Suite).
- Project Management Institute (PMI) or equivalent project management certification.
- ProSci or equivalent change management certification.
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
This position requires an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer, and/or government security screening requirements are required for this role.
Travel Requirements:25-50% travel required.
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Customer Success Account Manager
3 weeks ago
Denver, Colorado, United States Microsoft Full timeCustomer Success Account ManagerWe are seeking a highly skilled Customer Success Account Manager to join our team at Microsoft. As a key member of our Customer Success organization, you will be responsible for driving customer success through the management of program deliveries and customer relationships.Key Responsibilities:Fulfill Support contract...
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Customer Success Manager
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Denver, Colorado, United States Contentful Inc Full time{"title": "Customer Success Manager", "description": "About the OpportunityAs a Customer Success Manager at Contentful, you will play a critical role in ensuring our customers maximize value from our platform and deliver exceptional experiences. You will work closely with customers to drive customer programs, at scale, and help them achieve both technical...
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Denver, Colorado, United States Planful Full time{"title": "Customer Success Manager", "description": "About PlanfulPlanful is a pioneer in financial performance management cloud software, empowering finance, accounting, and business users to plan confidently, close faster, and report accurately. Our platform is used by over 1,300 customers worldwide, including Boston Red Sox, Bose, 23andMe, Zappos, and...
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Customer Success Manager
1 week ago
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