Customer Success Manager

3 weeks ago


Denver, Colorado, United States Planful Full time
{"title": "Customer Success Manager", "description": "About Planful

Planful is a pioneer in financial performance management cloud software, empowering finance, accounting, and business users to plan confidently, close faster, and report accurately. Our platform is used by over 1,300 customers worldwide, including Boston Red Sox, Bose, 23andMe, Zappos, and Five Guys.

Why Work with Us?
  • Full medical, dental, vision benefits, and life insurance
  • Generous Paid Maternity/Paternity leave
  • Volunteer Days
  • Employee discount and assistance program
  • Flexible working hours on many teams
  • Regular team and office events (virtually)
About the Role

We are seeking a Customer Success Manager to join our team, working with our most prestigious clients. As a trusted advisor, you will help maximize the Planful platform to meet clients' financial planning objectives.

Your Impact
  • Oversee a successful onboarding experience and maintain ongoing business objectives
  • Help clients maximize value realization from their Planful solution and ensure the renewal of key accounts
  • Manage the overall relationship with your clients and closely partner with Sales on expansion opportunities
  • Bring your experiences and thought leadership to help build out scalable and repeatable processes
Requirements
  • Strong Project & Time Management Skills
  • Relationship Management Skills
  • Can-do attitude
Preferred Qualifications
  • 3+ years in a SaaS client-facing role
  • Speak the language of Finance; experience dealing with the office of the CFO
  • Excellent communication skills (both written and verbal)
  • Proficiency in Microsoft Tool Suite and Google Tools Suite; Salesforce and Gainsight a plus
Pay Transparency Statement

At Planful, our top priority is to support our employees and ensure each individual has access to equal growth opportunities. Pay decisions take into consideration the individual's skillset, experience, knowledge, qualifications for the role, and specific work location. Our base salary range for this role is $90K-$115K per year USD. As a part of this role, you are also eligible for equity, benefits, wellbeing resources, and commissions/bonuses.

", "lang_code": "en-US"}

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