Customer Success Account Manager

3 weeks ago


Denver, Colorado, United States Microsoft Full time
Customer Success Account Manager

We are seeking a highly skilled Customer Success Account Manager to join our team at Microsoft. As a key member of our Customer Success organization, you will be responsible for driving customer success through the management of program deliveries and customer relationships.

Key Responsibilities:
  • Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
  • Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premises workloads.
  • Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
  • Develop deep relationships with key customer Software Engineering and IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.
  • Orchestrate, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
  • Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.
Requirements:
  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
  • Equivalent experience.
  • 3+ years experience with success in complex technical engagement management and/or program management or equivalent experience.
  • Active U.S. Government Top Secret Security Clearance.
Preferred Qualifications:
  • Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution.
  • Experience with Department of Defense customers.
  • Experience driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
  • Presentation skills with a degree of comfort with both large and small audiences and various levels of management (C-Suite).
  • Project Management Institute (PMI) or equivalent Project Management certification.
  • ProSci or equivalent change management certification.
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
  • Experience in one or more of the following technologies: Cloud, mobile, web application development, cloud-native application architecture Microsoft certification in relevant technologies (e.g.: Azure, M365), or competitor equivalent.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.
How to Apply:

If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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