Customer Support Specialist

5 days ago


Phoenix, Arizona, United States Paychex Full time
Service Specialist

    We are seeking a highly skilled Service Specialist to join our team. As a Service Specialist, you will provide exceptional customer service for one or more Paychex products. You will use prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly and effectively.

Main Responsibilities:
  • Deliver Quality Service: Provide top-notch service to Paychex clients via various channels including phone, email, chat, and others.
  • Ensure Timely Resolution: Follow up on outstanding items to ensure timely resolution in compliance with established Service Level Agreements.
  • Maintain Product Knowledge: Develop and maintain an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures.
  • Identify Process Improvements: Identify opportunities for process improvement and collaborate with leaders to implement changes.
  • Develop Technical Skills: Demonstrate intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
  • Document Interactions: Document all interactions accurately.
  • Mentor Team Members: Serve as a mentor for less experienced teammates.
  • Data Input and Organization: Perform data input while maintaining strong prioritization and organization.
Compensation:

We offer a competitive starting base pay range of $20/hourly, which does not include other components that make up the total rewards package.



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