Phoenix Area Customer Support Specialist

3 weeks ago


Phoenix, Arizona, United States French Agency Full time
Customer Support Specialist Job Description

French Agency is hiring a Customer Support Specialist to provide exceptional customer service and support to our clients. This is a fantastic opportunity to work in a dynamic team environment and contribute to the success of our company.

About the Position:

This contract-to-hire role offers a competitive salary and a range of benefits, including health insurance, retirement savings, and paid time off. As a Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond to customer emails, chats, and phone calls in a timely and professional manner.
  • Resolve customer complaints and concerns efficiently.
  • Collaborate with the sales team to ensure seamless customer experience.
  • Perform data entry, scheduling, and coordinating installation/delivery tasks.

Requirements and Qualifications:

  • High school diploma or equivalent required; some college coursework preferred.
  • 1-3 years of experience in customer-facing roles.
  • Advanced keyboarding skills and proficiency in Microsoft Office applications.
  • Excellent communication, organization, and time management skills.

Compensation and Benefits:

  • Estimated salary: $50,000 - $65,000 per year.
  • Multiple medical, dental, and vision plans to choose from.
  • 401(k) plan with 4% match.
  • Merit-based annual increases.
  • Tuition reimbursement for relevant courses.
  • Quarterly bonuses.
  • 80 hours of vacation time.
  • 40 hours of sick leave.
  • Two floating personal days.


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