Customer Service and Support Specialist

6 days ago


Phoenix, Arizona, United States DXP Enterprises Full time
About the Role

We are seeking a highly skilled Customer Service and Support Specialist to join our team at DXP Enterprises. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

The successful candidate will be responsible for:

  • Responding to customer inquiries in a timely and professional manner;
  • Processing customer orders and resolving any issues that may arise;
  • Checking availability of stock and coordinating shipping dates;
  • Quoting prices and preparing sales data via computer;
  • Collaborating with the outside sales team to prepare price quotes and source products;
  • Shipping and receiving duties.
Requirements

To be considered for this role, you must have:

  • A minimum of 1-2 years of experience in customer service or a related field;
  • Excellent communication and interpersonal skills;
  • Ability to work independently and as part of a team;
  • Strong problem-solving skills and attention to detail;
  • Data entry skills and proficiency in computer software.
What We Offer

In addition to a competitive salary, we offer a comprehensive benefits package including medical, dental, vision, flexible spending, 401(k), paid holidays, life and disability insurance, and additional supplemental products.

We are an equal opportunity employer and welcome applications from diverse candidates. Our company culture is supportive and goal-oriented, with high expectations and a team spirit that inspires everyone to do their best.

This role is available in a normal business hour schedule, Monday-Friday, 8am-5pm. The estimated salary for this position is $45,000 - $55,000 per year, based on location and experience.



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