Customer Support Specialist

3 weeks ago


Phoenix, Arizona, United States TrackMan AS Full time
Company Overview

TrackMan A/S is a leading provider of sports technology solutions, with a strong focus on innovation and customer satisfaction. Founded in 2003 by three entrepreneurs, the company has grown to employ over 700 people worldwide, with offices in Denmark, New York, Phoenix, Poland, Tokyo, and Seoul.


Salary

We offer an estimated salary range of $65,000 - $85,000 per annum, depending on experience and qualifications.


Job Description

The ideal candidate will have a passion for customer support and a strong ability to build and maintain positive relationships. The role involves providing remote technical support to customers across borders, using a data-driven approach to resolve complex issues. Key responsibilities include:

  • Providing assistance, advice, problem-solving, and technical information to customers
  • Identifying and troubleshooting production-related incidents and problems
  • Escalating and raising issues internally to ensure timely resolution
  • Documenting and accurately describing observed concerns and resolution methods

The successful candidate will be self-motivated, highly organized, and able to work effectively in a team environment. Strong communication skills, both verbal and written, are essential, as well as excellent attention to detail and a high level of accuracy.


Required Skills and Qualifications

To be considered for this role, applicants should possess:

  • Experience in customer service, preferably from a demanding industry
  • Customer-focused experience focused on satisfaction
  • Excellent communication skillset, verbal and written
  • High attention to detail and ability to provide consistent quality

A background in technical support and troubleshooting methodology is also highly desirable, as is knowledge of ticketing systems and workflows (preferably Zendesk).


Benefits

In addition to a competitive salary, we offer a dynamic and global work environment, opportunities for professional growth and development, and a comprehensive benefits package.


Others

TrackMan A/S is a Danish company that values its employees and strives to create a positive and inclusive work culture. We believe in empowering our staff to take ownership of their roles and contribute to the company's success.



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