Customer Support Specialist
18 hours ago
Job Overview
Grand Canyon Education, Inc. is seeking a highly skilled and dedicated Customer Support Specialist to join our team in Phoenix, AZ.
About the Role
We are looking for an individual who can provide top-notch customer service to students at Grand Canyon University.
Key Responsibilities
- Provide exceptional customer service via phone, email, and chat support
- Utilize critical thinking to troubleshoot and resolve computer issues encountered by students
- Become familiar with LMS, Student Portal, GCU Media, and eBooks
Requirements
- Must be customer service focused
- Must have a positive attitude and willingness to learn new concepts
- Must have basic knowledge of Microsoft Office programs such as Word, PowerPoint, and Excel
- Must have basic knowledge of PC or Mac computer navigation
- Must be able to type 30 wpm while interacting with callers and system-based tools
Benefits
- Minimum wage pay rate
- Opportunity to work on-site in an office building
- Frequent positioning in front of a computer screen/monitor and keyboard/mouse
Additional Information
This is a student employment opportunity with an estimated salary range of $12-$15 per hour, depending on experience.
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