Customer Support Specialist

18 hours ago


Phoenix, Arizona, United States Grand Canyon Education, Inc. Full time

Job Overview

Grand Canyon Education, Inc. is seeking a highly skilled and dedicated Customer Support Specialist to join our team in Phoenix, AZ.

About the Role

We are looking for an individual who can provide top-notch customer service to students at Grand Canyon University.

Key Responsibilities

  • Provide exceptional customer service via phone, email, and chat support
  • Utilize critical thinking to troubleshoot and resolve computer issues encountered by students
  • Become familiar with LMS, Student Portal, GCU Media, and eBooks

Requirements

  • Must be customer service focused
  • Must have a positive attitude and willingness to learn new concepts
  • Must have basic knowledge of Microsoft Office programs such as Word, PowerPoint, and Excel
  • Must have basic knowledge of PC or Mac computer navigation
  • Must be able to type 30 wpm while interacting with callers and system-based tools

Benefits

  • Minimum wage pay rate
  • Opportunity to work on-site in an office building
  • Frequent positioning in front of a computer screen/monitor and keyboard/mouse

Additional Information

This is a student employment opportunity with an estimated salary range of $12-$15 per hour, depending on experience.



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