Technical Support Specialist

6 days ago


Phoenix, Arizona, United States B2Gnow (3520200) Full time
Job Overview

B2Gnow is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer experience department, you will play a crucial role in delivering exceptional support to our customers.

Responsibilities
  • Provide first-line assistance to end-users and vendors through various communication channels, including phone calls and email.
  • Solve customer requests promptly while maintaining high customer satisfaction ratings.
  • Meet Service Level Agreement (SLA), Customer Satisfaction (CSAT), and Quality Assurance (QA) targets.
  • Owning and prioritizing customer support issues, troubleshooting, and building response plans for platform-related inquiries.
  • Collaborate with cross-functional teams to ensure seamless customer experiences.
  • Escalate internal issues as needed to technical teams, account management, product development, and sales.
Requirements
  • Certificate from college or technical school, or relevant experience and training.
  • Proficiency in Microsoft Office and Google Suite.
  • Excellent problem-solving and analytical skills.
  • Technical aptitude and ability to quickly learn complex products/systems.
  • Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.
What We Offer
  • A competitive benefits package, including medical, dental, and vision coverage, 401(k) matching, short-term and long-term disability insurance, and life insurance.
  • 11 paid standard holidays per year, plus one floating holiday.
  • An annual allowance of 15 days PTO, sick leave, and vacation combined (prorated for new hires).
About B2Gnow

B2Gnow is an equal opportunity employer committed to diversity and inclusion. We are dedicated to providing a work environment that fosters growth, creativity, and collaboration. We offer a range of benefits and opportunities for professional development. If you are a motivated and talented individual who shares our values, we encourage you to apply.



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