Valet Service Operations Supervisor

2 weeks ago


Grand Rapids, Michigan, United States Ellis Parking Full time
Job Overview

Ellis Parking is in search of a dedicated Operations Manager to enhance our leadership framework.

We are looking for an individual with prior leadership experience, although we are open to training the right candidate.

This is a significant role, overseeing a team that includes approximately 5 supervisors, 5 lead valets, and 30 valets.

What is our mission? To provide exceptional parking services. We serve as the initial and final point of contact for patients and visitors at the hospital. Our responsibilities include greeting vehicles, assisting with personal items, and striving to create a positive experience for everyone we encounter.

The Valet Operations Manager will be accountable for managing all facets of valet services. Key responsibilities include:

  • Deliver on-site management and support operations as needed.
  • Foster a positive and encouraging environment, prioritizing outstanding service for our guests.
  • Participate in training and staff management initiatives.
  • Oversee daily scheduling to ensure all roles are filled, including during employee breaks.
  • Act as the primary liaison for both guests and hospital personnel.
  • Provide coaching, guidance, and disciplinary actions for staff as necessary.
  • Ensure staff adherence to Ellis Parking uniform standards and policies throughout each shift.

This position encompasses three entrances where valet services are provided. One entrance operates continuously, 24/7. The typical managerial schedule is from 7 AM to 3 PM, Monday through Friday, but flexibility is essential to accommodate operational needs.

Benefits Offered:

  • Healthcare, Dental, Vision, and Life Insurance - available after 60 days
  • Paid Time Off - accessible after 90 days
  • 401K - eligibility after 6 months

Qualifications:

  • Preferred management experience
  • Required customer service experience
  • High school diploma or GED
  • Must be at least 18 years old
  • No more than 2 points on driving record
  • No prior felony convictions
  • Completion of a pre-employment background check and mouth swab is mandatory


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