Valet Operations Manager

3 days ago


Grand Rapids, Michigan, United States Ellis Parking Full time

**Job Summary**

Ellis Parking is seeking a seasoned professional to lead our valet operations team. As a key member of our leadership team, you will be responsible for overseeing the daily activities of our valet staff, ensuring exceptional customer service, and contributing to the overall success of our organization.

**Key Responsibilities**

  • Provide on-site management and support to ensure seamless operations
  • Lead a positive and supportive team culture, emphasizing excellent service and guest satisfaction
  • Contribute to training and staffing management, ensuring adequate coverage and employee development
  • Supervise daily schedules, including employee break times and ensure all positions are covered
  • Serve as the primary point of contact for guests and hospital staff, providing exceptional service and support
  • Coach, counsel, and discipline employees as needed, enforcing company policies and procedures
  • Ensure compliance with company policies, including uniform standards and employee conduct

**Requirements**

  • Management experience preferred, but not required
  • Excellent customer service skills and experience
  • Diploma or GED required
  • Must be 18 years of age or older
  • No more than 2 points on driving record
  • No prior felonies
  • Must complete a pre-employment background check and mouth swab

**Benefits**

  • Healthcare, dental, vision, and life insurance offered after 60 days of employment
  • Paid time off after 90 days of employment
  • 401(k) plan available after 6 months of employment


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