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District General Manager

2 months ago

Phoenix, Arizona, United States Compass Group USA Full time
Job Summary

We are seeking a highly skilled and experienced District General Manager to lead our cross-functional team and manage multiple accounts within their territory. As a key member of our leadership team, you will be responsible for providing overall planning and direction to achieve operations and financial goals, aligning with all applicable regulations, maintaining strong client relationships, and ensuring we continuously support our communities in our dynamic environment.

Key Responsibilities:
  • Lead, manage, and encourage a complementary team of Resident District Managers and/or Directors of Dining Services, and their teams, to provide outstanding service.
  • Drive and develop self and team towards building positive relationships with client(s) and achievement of critical metrics (profitability, safety, engagement, etc.).
  • May serve on the regional leadership team; participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community.
  • Lead accounts in territory, ensuring decisions are weighed for risk/reward and short/long term implications.
  • Support senior leadership in setting the cultural tone in district and region; meets regularly with team and partners to ensure full visibility, understanding, safety, and accountability.
  • Serves as representative/brand ambassador of territory; attends client and community engagement events.
  • Collaborates with the Sales, Retention, and Finance teams on sales proforma and proposal development; participates in full sales and retention process.
  • Collaborates with partners to support district needs and solves problems by thinking through all angles and downstream impacts.
  • Ensures compliance with regional, state, and local policies governing meal and retail programs, along with safety and QA requirements; conducts audits and offers solutions for improvement.
  • Champions development, performance evaluations, succession planning, and building single- and multi-unit management skills such as a full understanding of all roles within operation; support team with tools and systems.
  • Owns financial results/P&L for districts in the territory, and works with leadership to ensure accuracy in reporting, forecasting, and budgeting.
  • Completes required reports on time as outlined by policy.
  • Ensures consistent and fair administration of all policies and procedures.
Requirements:
  • Bachelor's degree from an accredited college or university, or five (5) years progressive experience in multi-unit food service, hospitality management, plant operations management, environmental services, laundry, or other Support Services areas in lieu of degree.
  • Strong background in a leadership role with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
  • Has a consistent track record and knowledge of growing a business, along with proven business and financial proficiencies.
  • Has the ability to think quickly, analytically, strategically, and accurately.
  • Shows expert client relationship, influencing, presentation, listening, and communications (written and verbal) skills.
  • Champions the inclusive approach, and is proactive, positive, professional, flexible, and resilient.
  • Demonstrates initiative, ownership, multitasking, prioritization, and organization skills.
  • Proficient in the use of Microsoft Suite.
  • Extensive travel is required in this position.