District Manager

1 month ago


Phoenix, Arizona, United States El Pollo Loco Full time
Job Summary

We are seeking a highly skilled and experienced District Manager to lead our restaurant operations in a specific geographic area. As a key member of our management team, you will be responsible for driving sales and profit growth, ensuring exceptional customer service, and maintaining operational standards in compliance with federal, state, and local laws.

Key Responsibilities
  • Lead and manage multiple restaurants in a geographic area to achieve sales and budgetary targets.
  • Drive and deliver exceptional customer service to ensure customer satisfaction and loyalty.
  • Establish and maintain operational standards in compliance with federal, state, and local laws, including food quality, food safety, and restaurant safety.
  • Preserve brand integrity of restaurant facilities and establish performance standards.
  • Coach, develop, and support management team members to achieve operational excellence.
  • Visit restaurants regularly to conduct evaluations and ensure operational compliance.
  • Manage and evaluate restaurant operations to ensure Company standards and performance targets are achieved.
  • Utilize available reports to analyze sales, profit, and budgetary results and provide timely feedback and direction to restaurant management.
  • Exercise discretion in addressing changing demands of the business and provide effective and timely resolution to guest and employee complaints.
Requirements
  • High school diploma or equivalent required; BA/BS degree preferred.
  • 5+ years prior General Management experience required; 3+ years QSR experience as a District Manager preferred.
  • Track record of success in leading, managing, coaching, and developing high-performance teams.
  • Current driver's license required; Current ServSafe certification required.
Working Conditions

The District Manager position is regularly exposed to fumes and occasionally exposed to dust, humidity, and/or wet, heat, noise, and mechanical hazards.


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