Technical Support Specialist
2 weeks ago
Overview:
Experienced IT Support Specialist with exceptional customer service and communication skills, both verbal and written.
Detail-oriented individual capable of leading the development of, or adhering to established protocols and procedures, to fulfill the following responsibilities:Key Responsibilities:
1.
Act as a key contributor and/or leader in various projects:
- Lifecycle PC Imaging - including reviewing and/or creating procedures, as well as executing documented processes. Maintain and update all inventory records.
- Prepare for the upcoming relocation of departments to a newly renovated facility, ensuring all technology aspects are ready for employee occupancy.
- Assist or lead the disposal of outdated technology assets.
- Oversee the replacement of obsolete VoIP (cellular) devices.
3. Monitor Service Desk and Network Operations Center Alerting Inboxes in real-time (create tickets as necessary).
4. Configure and deploy laptops and mobile devices.
5.
Complete daily tasks (documented) for customer-impacting issues (e.g., addressing hard disk space concerns on virtual environment computers and shared systems).
Qualifications and Experience Required:
Essential:
Ability to self-manage and lead initiatives with minimal guidance.
Experience in building out (imaging) and deploying desktops from start to finish, with a background in a Service Desk environment to address and resolve end-user software and hardware challenges.
Familiarity with Windows 10, Microsoft Office 365, and Windows networking in a complex, fast-paced multi-user setting.
Must possess strong customer service, communication, and writing skills. Must be responsible, organized, and able to self-direct with minimal oversight. Proficiency in following written instructions (and completing checklists, updating electronic records, work order tickets, etc.).
Work Schedule:
Monday to Friday (40 hours per week)
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